Reviews from Verified Windsor Residents at The Monterey by Windsor
Every day, we follow our mission to create homes that meet your needs — just ask our residents. It’s their feedback and reviews that have recognized us as the #1 Property Management Company in the nation for Overall Customer Satisfaction by the Kingsley Index for the third consecutive year. Hear what our satisfied residents are saying about their Windsor experience!
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Customer Review
AC was fixed in second attempt after two days, so still pretty satisfied, all works as expected.By: Certified Resident
Source: KingsleyCustomer Review
My experience has been great so far, the community is super friendly.By: Certified Resident
Source: KingsleyCustomer Review
The maintenance team is amazing! The process of submitting and the follow is much appreciated as it is simple and easy.By: Darren P.
Source: KingsleyCustomer Review
All went well, fast fix.By: Certified Resident
Source: KingsleyCustomer Review
Just a good apartment. It's not perfect, but not really bad either.By: Certified Resident
Source: KingsleyCustomer Review
Super helpful and responsive. Thank you!!!By: Certified Resident
Source: KingsleyCustomer Review
Been here for 3 years now and I love it.By: Madison S.
Source: KingsleyCustomer Review
Key were exchanged in few hours after reporting unauthorized access to my storage room. Excellent service.By: Certified Resident
Source: KingsleyCustomer Review
I absolutely love living at the Monterey! I feel extremely safe here and the walls are very thick so it’s quiet. The staff ... is extremely helpful and knowledgeable about the property. I won’t be moving anytime soon! Read More about Customer ReviewBy: Lauren W.
Source: KingsleyCustomer Review
Our issue was fixed in less than 24 hours.By: Certified Resident
Source: KingsleyCustomer Review
I love living at The Monterey! I feel very safe living here. The staff in the leasing office is extremely helpful. I wanted ... to move from a studio to a one bedroom and the manager left me move a month early! Read More about Customer ReviewBy: Lauren W.
Source: KingsleyCustomer Review
The service was fast and did it 100% correct. First time I've had to request something as well.By: Dylan Z.
Source: KingsleyCustomer Review
Maintenance is always so quick and professional. Really pleased with all they do and their reliability.By: Certified Resident
Source: KingsleyCustomer Review
Everyone was very professional and willing to go the extra mile. Especially Garrett. He answered all our question and concern. ... Very satisfied. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Maintenance was able to complete the request very quickly and explained the resolution.By: Certified Resident
Source: KingsleyCustomer Review
Maintenance response time is excellent, report problem morning 9AM, person to fix issue is checking severity of problem around ... 3PM and fixing @4PM. In less than half day all is fixed and working well. Hard to beat this reaction time and final outcome. Super happy with maintenance team. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
I do love the people that live here and the staff!By: Certified Resident
Source: KingsleyCustomer Review
The team is just great - always happy to explain things, help out, and will jump in every time.By: Certified Resident
Source: KingsleyCustomer Review
The apartment is a great layout and the value for the money is there. The only issue we have is our dishwasher broke and ... the response time was very slow to address. When someone finally showed up they didn’t fix the problem or provide next steps Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Maintenance is always quick to respond and we really appreciate their passion to make this a great place to live.By: Certified Resident
Source: KingsleyCustomer Review
The maintenance person went above and beyond and brought me bottled water since they had to turn my fridge off.By: Certified Resident
Source: KingsleyCustomer Review
Juan is the best!! Quick turnaround for service. Thank you!By: Monica M.
Source: KingsleyCustomer Review
I love how easy going and courteous the Monterey is. It's been such a great living experience.By: Kelley V.
Source: KingsleyCustomer Review
I’ve completely loved living at The Monterey! It is so clean, so safe and so quit. The leasing office team is by far the ... most helpful out of any place I’ve lived. I intend on renewing my lease when it’s time. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Great Job by the Monterey Team!By: Certified Resident
Source: KingsleyCustomer Review
A great community in which to live. The property is well maintained and the staff are friendly and respectful. The amenities ... within the apartment are perfect and the amenity areas are as well. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Office management is outstanding always willing to help I feel safe again Thank you to maintenance for being there to help ... with things I do not understand Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
I just moved to Dallas and The Monterey had everything I was looking for. Truly grateful to have found the perfect home as ... I begin a new adventure. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Great Staff and management!By: Patricia D.
Source: KingsleyCustomer Review
We appreciated how quickly they came out to fix the a/c on Sunday!By: Certified Resident
Source: KingsleyCustomer Review
Clean, neat and solid management with a great location. Everything you need from an Uptown apartment.By: Kristine J.
Source: KingsleyCustomer Review
I love the space I live in, the amenities, and the neighborhood. Would appreciate more communication from the Leasing team. ... Our elevator was down for almost 2 weeks and team did not keep us posted on new nor progress. Service, utility bills, parking and fees are high compared to the purpose they serve and their value. Read More about Customer ReviewBy: Monica M.
Source: KingsleyCustomer Review
I've always had the best experience with the maintenance staff, especially Edgar. Always quick and happy to help. He fixes ... things in a timely manner and also takes the time to explain what he did. It's so hard to find good maintenance like this in such a big community! Read More about Customer ReviewBy: Dominic N.
Source: KingsleyCustomer Review
Thank you to the wonderful maintenance team!By: Sydney T.
Source: KingsleyCustomer Review
The Monterey is a very quiet and clean place to liveBy: Certified Resident
Source: KingsleyCustomer Review
Edgar has been the biggest help with any of my maintenece needs! He is always kind and recpetive and willing to do whatever ... it takes to help out in a situation. Read More about Customer ReviewBy: Nicole S.
Source: KingsleyCustomer Review
The maintenance team always does a great job.By: Certified Resident
Source: KingsleyCustomer Review
Jenna and the team have been extremely accommodating and helpful many many times over the month Ive been here. One of my ... top move in experiences. Hope it continues. Read More about Customer ReviewBy: Thomas J.
Source: KingsleyCustomer Review
Garret and team were great on showing me around and fulfilling my needs and what I was looking for. They listened to me! ... (: Read More about Customer ReviewBy: Monica M.
Source: KingsleyCustomer Review
Living here was the best decision my wife and I made. We moved to Dallas to have a city vibe and the area where the apartment ... is located reminds us of living in NYC without the craziness. We love living here and will for sure do another lease term. Read More about Customer ReviewBy: Kyle H.
Source: KingsleyCustomer Review
Pretty safe, nice, sturdy, good privacy, clean,By: Certified Resident
Source: KingsleyCustomer Review
Edgar is a model employee. He is always punctual, friendly, and does an amazing job.By: John C.
Source: KingsleyCustomer Review
The Monterey is one of the best places I have lived. The location is ideal for me and the community is constantly making ... upgrades. The management and maintenance team is also very good at communicating with residents. I would recommend it to any friends looking for a place to live in Uptown. Read More about Customer ReviewBy: Christopher B.
Source: KingsleyCustomer Review
Garrett was amazing!By: Certified Resident
Source: KingsleyCustomer Review
I have loved living at the Monterey. The amenities are kept clean, the apartment itself is nice and updated, and the staff ... members are all kind and helpful. Read More about Customer ReviewBy: Elizabeth D.
Source: KingsleyCustomer Review
I've been so impressed with all of the staff at the Monterey! The leasing office is always available and happy to answer ... questions, maintenance is super fast and explains fixes to problems, and the cleaning team keeps this place spotless. I would recommend signing a lease here to anyone. The amenities are also great with free Peloton bikes and a hot tub for use year round. I really have no complaints. Read More about Customer ReviewBy: Savannah H.
Source: KingsleyCustomer Review
No complaints!By: Amy J.
Source: KingsleyCustomer Review
We just moved to Texas and were hoping to experience city life; the location The Monterey has to offer is 10/10. Everyday ... we are happy with the neighborhood in new ways. We also are very satisfied with the space in the apartment. It feels very large and livable. Large closets and the separate bathtub/shower were very important to us and we are very happy to have found the full package for this price point. Read More about Customer ReviewBy: Certified Resident
Source: KingsleyCustomer Review
Really goodBy: Certified Resident
Source: KingsleyCustomer Review
Excellent service... Edgar is amazingBy: Patricia D.
Source: Kingsley